See, we bought a table from Freedom Furniture the other week only to be told a few days later that we would have to wait until 2012 for delivery — and since the original estimate was two weeks, and we’d paid in full, we were far from happy. (Not unhappy enough to cancel the table altogether, mind you: we’d bought matching chairs from a different store after all.)
So we ranted and raved to each other, finally deciding to “send a stern letter” via Freedom’s website. Crafted something beautifully demanding, then followed it up with a phase-two assault email when our first only elicited a form-response — and it worked! This morning I received a timid, optimistically hopeful phone-call from Freedom telling us our new dining table will be delivered Thursday-week, for free.
2011-10-26 12:44 +1100